Privacy Policy

1. Information We Collect

We only collect information that is needed to run your shopping experience. Depending on how you use the website, this may include:

• Account details — name, email address, phone number and password hash when you create an account.
• Delivery details — billing and shipping address, and phone number for order delivery.
• Order details — products purchased, amounts, order status and order history.
• Saved measurements — if you choose to save blouse/stitching measurements in your account to speed up future custom orders.
• Reviews & messages — product reviews and any content you send us via the contact or grievance channels.
• Usage data — IP address, browser and device type, pages visited and basic server logs, used for security and to improve the website.

2. How We Use Your Information

• To process, confirm and deliver orders and to update you at every stage.
• To manage your account, wishlist and saved measurements.
• To provide customer support and resolve queries, refunds, returns and grievances.
• To prevent fraud, verify payments and keep our systems secure.
• To send marketing offers only with your consent, and you may opt out at any time.

We do not sell, rent or trade your personal information to any third party.

3. Payments and Your Card Details

All payments are processed by Razorpay, a PCI-DSS compliant payment gateway, over a secure, encrypted connection. Card numbers, UPI details and bank information go directly from your browser to the payment gateway — we never see, collect or store your full card or bank details. Refunds are credited back to the original payment method.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, maintain your cart, remember preferences and understand how the website is used. You may disable cookies through your browser settings, but some parts of the website may stop working correctly.

5. Who We Share Information With

We share the minimum information needed with trusted service providers who help us operate:

• Razorpay — to process and refund payments.
• Couriers and logistics partners — your name, phone and delivery address to deliver orders.
• Email providers — to send order updates and support mail.
• Hosting and CDN providers — to serve the website securely and quickly.

We may also disclose information when required by law or by a lawful request from a government or court of competent jurisdiction.

6. Data Retention

We keep personal information for as long as it is needed to provide our services and to meet our legal, tax and accounting obligations. When information is no longer needed, it is securely deleted or anonymised.

7. Your Rights

You have the right to access the personal information we hold about you, to request corrections, and to ask us to delete your account data where permitted by law. To exercise any of these rights, write to us at [email protected].

8. Grievance and Nodal Officer

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer / Nodal Grievance Officer for all complaints related to this website:

• Grievance Officer — Bharathi Boutique & Designs
• Email — [email protected]
• Address — Shop No. 1, Station Road, Beside State Bank of India, Nalgonda, Telangana 508001, India

Complaints are typically acknowledged within 24 hours and resolved within 15 days of receipt.

9. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided their information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised 'Last updated' date.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at [email protected] or write to us at Shop No. 1, Station Road, Nalgonda, Telangana 508001, India.